Case Study

Toyota Financial Services – retail and wholesale financing operations

White Clarke Group was chosen to assist Toyota Financial Services in managing the project because we deliver deep knowledge of the captive automotive finance industry

Context

Toyota Financial Services provides automotive financial services and insurance for the Toyota and Lexus brands to both dealers and consumers in the UK.

White Clarke Group is assisting Toyota Financial Services after a business strategy was agreed upon by the company’s board, to bring the existing retail and wholesale financing operations in-house. The initial phases included business process modeling followed by an extensive software selection process.

Solution

White Clarke was chosen to assist Toyota Financial Services in managing the project because we deliver:
•Deep knowledge of the captive automotive finance industry
•Extensive contributions to similar large scale projects
•The ability to minimize the risk in establishing a new captive services arm

White Clarke assisted Toyota Financial Services during two key stages:

Business Process Definition

White Clarke Group assisted Toyota Financial Services in defining the business processes for the new organization. These models provided a detailed understanding of the new processes within each business domain.
•Rationale and understanding for the introduction of information systems into the business
•Context for the new systems, defined in terms of specifications of business requirements
•Objectives for system development projects to implement business transformation

Software Selection Process

White Clarke Group then assisted Toyota Financial Services during the software selection process. During each stage of the process, detailed objectives and scoring mechanisms were defined. The purpose of this approach was to provide a quantifiable, objective selection process to ensure the right solution was chosen.

For more detail on any aspect of CALMS, please contact us today.

Results

With the assistance of the White Clarke Group consultancy team the key benefits for Toyota Financial Services of bringing the existing retail and wholesale financing operations in house are:
•Toyota Financial Services direct control over their own destiny
•Captive finance industry knowledge transferred to new employees
•Improved dealer linkage
•Industry standard business best practices
•Increased customer satisfaction

For more detail on any aspect of CALMS, please contact us today.

A partner with experience and credibility, who had a certain scale, and who had the stature to come to us and challenge our thinking. Nick Ockwell, CIO, Exeter Finance Corp