Case Study

FCA Automotive Services – Contract Management System

Another landmark back-office implementation for White Clarke Group

Context

FCA Automotive Services (previously FGA Capital) made the decision to bring in house its retail finance operations after nearly 15 years of successful cooperation with GE and lately Santander. As a part of the motivation for that decision, FCA Automotive Services saw a competitive advantage in launching a greenfield Retail Sales Center. FCA asked White Clarke Group to participate in the necessary strategic consultancy services to help define and create a new organization from the ground up. CALMS Contract Management System went live in record time, to the tightest immovable timescale.

Challenge

To provide a full end-to-end solution, CMS needed to integrate fully with White Clarke Group’s front-office platform, creating a full end-to-end solution, supporting all new business from 1st January 2012. This involved tailoring the back-office to FCA’s business processes, training staff to work with new procedures all within nine months.

Solution

FCA Automotive Services went live with a fully end-to-end captive finance operation, on time and on budget. Peak volumes have exceeded 8,500 contracts in one month.

One of the advantages of White Clarke Group’s global infrastructure is the level of support that other regional centers of excellence can bring to any major project. White Clarke Group’s team in Australia played a significant role in the successful implementation

For more detail on any aspect of CALMS, please contact us today.

Results

“Creating a greenfield retail finance operation, completely from scratch in just nine months from concept to completion, was a remarkable achievement,” says Martin Thomas, FCA Automotive Services. “It is testimony to White Clarke Group’s deep expertise in this sector. Customizing and implementing a fully integrated back-office solution, within the same critical time constraints, completed the picture.”

Brendan Gleeson, Group Executive Vice President White Clarke Group, summed up: “It has been very much a partnership project. This latest phase also underlines our back-office expertise.”

For more detail on any aspect of CALMS, please contact us today.

We’re excited to be able to offer this new program to Yamaha dealers and believe that our new relationship with White Clarke Group is an integral component of this new program.
Leone Foxwell, National Manager Inventory Finance, Yamaha Motor Canada